What do I do if I'm having trouble downloading a system update?
If you get an error message when downloading a system update or if you've been waiting for more than 4 hours and the download has not finished, the download may have stopped because the unit disconnected from Wi-Fi.
Follow these instructions to check your Wi-Fi connection and resume the download if necessary.
Follow these instructions to check your Wi-Fi connection and resume the download if necessary.
![Screen: Update failed.](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/4_Update_Problem.jpg)
First, swipe to the second page of your child's Home screen, then touch the Parents icon to enter Parent Settings.
![Screen: Kidibuzz home](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/3_Enter_Parent_Settings.jpg)
If you have already registered your device, you will be prompted to enter your Parent Settings passcode. Enter your Parent Settings passcode to continue.
![Screen: Enter your passcode](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/3_Passcode_Input.jpg)
To make sure your device is connected to the Internet:
Select "Wi-Fi" from the Parent Settings menu.
Select "Wi-Fi" from the Parent Settings menu.
![Screen: Wifi Setup.](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/3_wifi_setup.jpg)
Then tap the gear icon
to select advanced Wi-Fi settings.
![gear icon](https://www.vtechkids.com/assets/images/default/tutorials/kidibuzz3/4/icon_gear.jpg)
![Screen: Wi-Fi setup](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/4_wifi_adv.jpg)
Tap the switch icon
Off and then On to refresh the Wi-Fi connection. If you are not connected to any network, select a network and enter the password when prompted.
Press Home when you're done to return to Parent Settings.
![Switch icon](https://www.vtechkids.com/assets/images/default/tutorials/kidibuzz3/4/icon_switch.jpg)
Press Home when you're done to return to Parent Settings.
![Screen: Select Wi-Fi](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/sp_1_wifi_on_off.jpg)
To resume downloading the system update:
Select "Device Settings" from the Parent Settings menu.
Select "Device Settings" from the Parent Settings menu.
![Screen: Select Device Settings from the Parent Settings menu](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/3_Device_Settings.jpg)
Then select "System Update".
![Screen: Device Settings](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/3_NEW_System_Update.jpg)
The KidiBuzz™ 3 will check if the update is currently downloading.
![Screen: System Update](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/3_Checking_Updates.jpg)
The update will resume the download from where it left off. Wait for the download to finish and check back again later.
TIP: If the battery dies, it will interrupt the download, so make sure your device is connected to a power source.
TIP: If the battery dies, it will interrupt the download, so make sure your device is connected to a power source.
![Screen: Downloading](https://www.vtechkids.com/assets/data/brands/kidibuzz3/images/3_Downloading_Update.jpg)