What do I do if I'm having trouble downloading a system update?
If you get an error message when downloading a system update or if you've been waiting for more than 4 hours and the download has not finished, the download may have stopped because the unit disconnected from Wi-Fi.
Follow these instructions to check your Wi-Fi connection and resume the download if necessary.
Follow these instructions to check your Wi-Fi connection and resume the download if necessary.
![Screen: Update failed.](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_1.jpg)
Original Kidibuzz:
First, touch the avatar in the upper left corner of your child's Home screen, then touch the Parents icon to enter Parent Settings.
Kidibuzz G2:
First, swipe to the second page of your child's Home screen, then touch the Parents icon to enter Parent Settings.
![Screen: Kidibuzz home and Kidibuzz G2 home](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_2.png)
Enter your Parent Settings passcode on the next screen.
![Screen: Enter your passcode](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_3_20220125174138.jpg)
To make sure your device is connected to the Internet:
Select "Wi-Fi" from the Parent Settings menu.
Select "Wi-Fi" from the Parent Settings menu.
![Screen: Parent Setting menu.](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_4_20220125174217.jpg)
Then tap the gear icon
to select advanced Wi-Fi settings.
![gear icon](../../assets/images/default/tutorials/kidibuzz/4/icon_gear.jpg)
![gear icon](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_5_20220125174322.jpg)
Tap the switch icon
Off and then On to refresh the Wi-Fi connection. If you are not connected to any network, select a network and enter the password when prompted.
Press the Home Button when you're done to return to Parent Settings.
![Switch icon](../../assets/images/default/tutorials/kidibuzz/4/icon_switch.jpg)
Press the Home Button when you're done to return to Parent Settings.
![Screen: Select Wi-Fi](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_6_20220125174406.jpg)
To resume downloading the system update:
Select "Device Settings" from the Parent Settings menu.
Select "Device Settings" from the Parent Settings menu.
![Screen: Select Device Settings from the Parent Settings menu](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_7.jpg)
Then select "System Update".
![Screen: Device Settings](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_8.jpg)
The KidiBuzz™ will check if the update is currently downloading.
![Screen: System Update](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_9.jpg)
The update will resume the download from where it left off. Wait for the download to finish and check back again later.
TIP: If the battery dies, it will interrupt the download, so make sure your device is connected to a power source.
TIP: If the battery dies, it will interrupt the download, so make sure your device is connected to a power source.
![Screen: Downloading](https://www.vtechkids.com/assets/data/brands/kidibuzz/images/img_10.jpg)